added on: May 14, 2012
posted by: Sue Worden
company: SpecWorks, Inc.
Good afternoon -
I just wanted to thank you for everything you did to get this order through your system - from the inventory issues to the imprint questions and proof revisions.
Thank you both very much. Spector is a pleasure to work with and it is because of dedicated employees such as you.
Have a good day,
--
Sue Worden
SpecWorks, Inc.
Chicago Office
Excellent Service
added on: May 14, 2012
posted by: Sue Worden
company: SpecWorks, Inc.
Good afternoon -
The dedicated employees at Spector once again proved why Spector is a leader in the industry. We recently had a large pen order with a rather quick turn and Randi Dresher and Ana Curado came through and made everything work. Inventory for the item was in question (10,000 units were needed) along with production time (2 color imprint in 1 location), but Randi and Ana worked magic on their end and everything was delivered on time and I'm sure in perfect condition. With virtual proof requests as well as paper proof requests, 10,000 units with a 1 location 2 color imprint were produced in a little over 4 business days once all of the approvals were received.
The customer had actually given this order to another distributor but had been told by that distributor they could not fill the order for some reason. Spector allowed us to shine in our customer's eyes and that would not have been possible without Randi, Ana and all the behind the scenes people at Spector!
Thanks again and I look forward to working with everyone again on future projects!
--
Sue Worden
SpecWorks, Inc.
Chicago Office
I was just writing to tell you what a superb job...
added on: March 16, 2012
posted by: Nick Brozman
company: PREMIUMS BY ZIMBER
I was just writing to tell you what a superb job Ana Curado did in handling my order
(It ships today, so the job remains unfinished until my client takes possession, but
what I say applies up until this point).
I am somewhat new to this aspect of advertising and although I have been doing it for
some time now, I have found few sales reps as responsive and diligent as Ana was in
handling this order. She worked late to get me virtual proofs done and was very helpful
in all our communications. I would like to commend her on a job well done- obviously
before I can say that with certainty, I must make sure product is correct and in-hands
on time. That said, I see no reason why there should be any fowl-ups as Ana made sure
to verify every detail with me and responded to my changes/inquires/client requests
quickly and thoroughly.
Regardless of what happens going forward, she has been very helpful to this point as
well as being kind and pleasant to deal with so I wanted her superiors to know that.
Take care and please commend Ana for a job well done so far (If the the logo came out
perfect, there are no shipping delays and there are no other production errors she gets
an A+ for sure).
Best wishes,
Nick Brozman
I wanted to express our sincere appreciation...
added on: March 14, 2012
posted by: Jennifer Martens
company: Sigma Promotions Inc
Hi Jenny,
I wanted to express our sincere appreciation for all the hard work you and your team does for us.
Bankers consistently offers up outstanding service and solutions if there is ever a problem. We know that we can always count on your team. We particularly appreciate the constant communication, and that you always ship when you say you are going to. This saves us so much work. We do production follow up calls every day here at Sigma, and we know that Bankers is always reliable and will ship when you say you are so we don’t have to spend time following up with you. Bankers makes it a pleasure to do business with.
From the cheerful responses to the pre-shipping notifications, you are the team to replicate – can you teach the rest of the industry about customer service??
Anyway, just wanted to express our thanks, I think it all the time, so why not let you know!
Have a fabulous day!
Jennifer
Jennifer Martens Office Manager
We both find your service...
added on: March 12, 2012
posted by: Rob Ordel
company: Sales Dynamics Inc.
To : Josie Di Staola
We both find your service oustanding and very much enjoy working with the Spector team.
Rob Ordel Vice President, Sales and Marketing
I just got my pens and just love them!
added on: March 8, 2012
posted by: Denise Bates
company: Geiger
Hi Randi,
I just got my pens and just love them! Wanted to say “thank-you” so very much!! This is without a doubt the nicest free self promo anyone has done for us and I really appreciate it!! I’m sure I will get orders from these!! Thanks again and have a great afternoon!
Denise
….by the way Josie is AMAZING !!!!!!!!!!!
added on: March 7, 2012
posted by: Diana Cardamore
company: Partners Promotional Group Inc.
She is very helpful, proactive and user friendly. She made the whole process very pleasant. :) ...... but she always does :)
Diana Cardamore
Just wanted to say 'thank you' for another superb job by Spector.
added on: March 7, 2012
posted by: Nancy Brumm
company: Harvard Marketing Group LLC
Gentlemen,
Just wanted to say 'thank you' for another superb job by Spector. Samples of the French and English versions of the pens that were ordered on this PO - arrived today. They look amazing - starting with the job your Graphics Dept. did on the original artwork turning 4/CP art into 2 spot colors. The imprints looked terrific and the quality of the pen - again terrific! Most importantly - they arrived on time - yesterday - for our client's event. So thank you for making us look good! It's always a pleasure working with Spector & Co.!
Nancy Brumm
Let me start off by saying how incredible you are!
added on: March 7, 2012
posted by: Stephanie Blackwell
company: Talbot Promo
Hi Josie!
Let me start off by saying how incredible you are!
Thank you so much for helping Tina out for me yesterday!
I have the shipping notice that I just received from our info email.
I’ve emailed it to Tina and I’ve tracked it and it’s already in Winnipeg.
Fingers crossed that they have them tomorrow when they need them.
Thank you for going above and beyond for us!
It was greatly appreciated.
Stephanie
Customer service & shipping went above and beyond ...
added on: October 13, 2011
posted by: Jennifer Kydd
company: Key Innovations
Hi Donna,
I just wanted to send a note to say thank you to you and everyone who helped get our little mess thanks to UPS sorted out. Customer service & shipping went above and beyond to help fix a problem that they had done nothing to cause. And most importantly, our client is impressed with the effort and delighted with the extra pens - considers it quite makes up for being late.
Thanks again!!
Jenn
You won my heart.
added on: October 11, 2011
posted by: Steve Rosenbaum
company: Adventures in Advertising / Corporate Specialties
My Sweet Sha,
I just got both emails. All I can say is... I FREAKIN LOVE YOU HONEY !!!! As in worship you!!!
Thank you sweet Sharon. Very generous offer. You won my heart. Your enemies are my enemies now.
Thank you!
Steve Rosenbaum
Thank you for raising the bar of excellence in the promotional product industry.
added on: October 11, 2011
posted by: Darryl Andree
company: Brand Blvd Inc.
Hey Gerry and Josie!
Just wanted to send a quick note letting you know that I have nominated Spector as supplier of the year, Josie as Best CSR and Gerry as Best Rep!
I know you have a team behind you, but you are both EXCEPTIONAL at what you do. Gerry, you have been the most incredible rep; always attentive to the MANY needs of our clients. Josie, you saved my butt with the Air Canada Vacations project. If it wasn't for your proactive life saving methods, my client would have missed their event in Vancouver.
I will continue to promote your product. Not only because of great quality, but knowing that you will always go above and beyond your "job titles" to get things done.
Thank you for raising the bar of excellence in the promotional product industry. Success is based on the quality of employees that a company has... and Spector and Co. has got what it takes.
Thanks again,
Darryl Andree
A wonderful notification, I wish all suppliers would do this...
added on: October 6, 2011
posted by: Carole Bradshaw
company: The Brand Wagon
This is a wonderful notification I wish all suppliers would do this - it allows me to invoice the client for shipping and overs immediately!
Thank you!
Carole Bradshaw
GREAT communication!
added on: August 25, 2011
posted by: NORTHWOODS GRAPHICS CO.
company: NORTHWOODS GRAPHICS CO.
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Kudos to Domenic & team! Had art issues on my end which delayed production, still arrived on time. GREAT communication. Customer loved product. Thanks
I get more orders just to work with Jack.
added on: July 27, 2011
posted by: Stuart
company: Lee Adv
To General Manager: I just want to take the time to tell you how it was a pleasure to work with Jack.He went beyond the call of duty on my order.We had a lot of trouble with the art work.We must of had at least five proofs plus a couple of product proofs.When I emailed him he answered A/O.I believe he is a wonderful asset to Spector.I hope I get more orders just to work with Jack.
Regards,
Stuart
Lee Adv
You have been absolutely WONDERFUL to work with...
added on: July 14, 2011
posted by: Jessie Alberto
company: Pride Products Distributors LLC
Hi Sharon,
I just wanted to say THANK YOU for the recent luggage tag spec sample. It came out beautiful and I know our client will LOVE it! (Same as we all here loved the self promo tags.) Hopefully it sparks some sales! J The personal note you included was a very nice touch. It is those small details that keep me and the rest of the crew here happy to do more and more business with a supplier!
You have been absolutely WONDERFUL to work with and Spector in general has been great with our orders. If there is a manager or higher up you can forward this to, please do. Or if you have a contact name/email, let me know and I will sing more praises about you and your team!
Again, THANK YOU!
Jessie Alberto
Client Services Manager
Pride Products Distributors LLC
will continue to do business with Spector and Co. for years to come!
added on: June 28, 2011
posted by: Michael Orr
company: Rockcliffe Promotional Products Inc.
I can tell you one thing Domenic! I will continue to do business with Spector and Co. for years to come! There are not many suppliers now a days that are accountable for there mistakes. That is what separates you guys from your competition.
It is also a pleasure working with you! You are fantastic at your job! Makes my life a lot easier!
Michael Orr
Rockcliffe Promotional Products Inc.
Exceptional supplier!
added on: June 14, 2011
posted by: Advantages Advertising
company: Advantages Advertising
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Just had another good experience with Spector. It's nice to order and not wory about quality and delivery - REALLY NICE!
excellent service and professionalism!
added on: May 27, 2011
posted by: Alexis Sanchez
company: Globe Awards & Promotions
Hello Melanie,
I wanted to take this opportunity to thank you for your excellent service, and professionalism!... Your efforts to get this order turned around in time for the client's event are much appreciated.
THANK YOU, THANK YOU ... THANK YOU!!
Alexis Sanchez
Globe Awards & Promotions
"thanks" for all your extra efforts!
added on: May 13, 2011
posted by: Terri Rasmussen
company: Impact Marketing Services Ltd.
Hi Donna and Maggie,
Dana and I wanted to email our "thanks" for all your extra efforts in making the Cameco AGM Pen Order happen!! The order arrived this morning and the client is thrilled. Thank you!! Have a good weekend.
- Terri & Dana
you are amazing!
added on: April 8, 2011
posted by: Maxine Miller
company: The Marco Corporation
Hi Jack
If you have not been told lately than I am telling you now. You are amazing. Would not have gotten this order if it was not for your prompt response. Customer has even decided to go with the more expensive pen after seeing the virtual.
Thanks
Max
thank you for such a great job!
added on: April 7, 2011
posted by: Mona Moussalem
company: Mediacores
Thank you for doing such a great job that they keep reordering!
Mona Moussalem
thank you!
added on: April 6, 2011
posted by: Rich Battaglino
company:
Your help and continual patience made this order work and for that I compliment you. Thank you!
Rich
efficient service!
added on: April 4, 2011
posted by: SANDI LEE
company: www.stansteadgifting.com
Donna.
Thanks so much for attending to all the ship details for my Goldcorp pen order. They rec’d early this morning and are wildly happy with the efficient service you provided.
Thanks so much!
SANDI LEE
CHOOSY SPORT INC
STANSTEAD & ST CLAIRE GIFTING
quality of product and imprint is great!
added on: March 23, 2011
posted by: Wanda Varden
company:
I just wanted to thank you for all of your help getting our order done for Alabama Power/100% CONNECTED. The customer LOVES everything. Their meeting starts in 1 hours!! The quality of product and imprint is great. I wanted to pass along a little good news to you because I know you took care of us and it hasn't gone unnoticed, or unappreciated!
Sincerely!
Wanda
AWESOME - quick to respond!
added on: March 22, 2011
posted by: Amber J. Busche
company: Safeguard
Brian, I just have to say that the best benefit you have given Safeguard is assigning Karine as our internal rep. She is AWESOME - quick to respond to my inquiries and knowledgeable of everything Spector. She also has what I like to call a "rad-itude" making her fabulous to work with. It's so nice to know that when our distributors call Spector, they will be well taken care of. If you come out with a new product soon, you should consider naming it after her.
Amber J. Busche
Promotional Products Support Team
Safeguard Business Systems
Top-notch service!
added on: March 8, 2011
posted by: Stephanie James
company: 4imprint - Canada
Hi Karine,
Thank you so much for rushing out the blank gnome pens today for me. I know that you are very busy and sincerely appreciate that you stopped what you were doing to take care of this rush order for us.
We had another supplier who let us down today and know that I can count on Spector to help us when we are in need. I truly do appreciate that you and Spector provide such top-notch service.
Thank you so much,
Stephanie
Excellent!
added on: February 24, 2011
posted by: Linda Burton
company: LINDA STEWART-BURTON SALES AGENCY
Paola , I wanted to thank you so very much for your excellent help with this last rush order. My client is very happy (again). I am as good as my suppliers and you made me look very good!
Thank you!
Linda Burton
LINDA STEWART-BURTON SALES AGENCY
Exceptional supplier!
added on: February 16, 2011
posted by: Ideas unlimited
company: Ideas unlimited
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
This is an exceptional supplier who goes above and beyond to work with us, a small distributorship.
If only all suppliers were like Spector.
Phenomenal service!
added on: February 15, 2011
posted by: Kevin
company: Bergman Incentives
Karine,
I just wanted to drop a note to thank you for answering my question so promptly. Not only did you give me a quick answer, but you took some initiative and mocked up a virtual sample without my request. I call that pretty phenomenal service.
Combine that kind of service with the ability to do 4-color imprint and that's a terrific combination.
Keep it up.
Thank you!
Kevin
Bergman Incentives
The standard is high in customer service at Spector & Co.
added on: January 27, 2011
posted by: Claude G.
company: Advertising ONE
The standard is high in customer service at Spector and it is expected to be there all the time, everytime and then are times that Spector still amazes us. Excellent!
Thank you
Claude G.
Advertising ONE
#1 choice for our pens!
added on: January 20, 2011
posted by: Ultimate Promotions
company: Ultimate Promotions
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
#1 choice for our pens for 9 years. Always come through in a pinch. Had minor issue with recent order, they sent extra pens and apology to customer.
Ultimate Promotions
Fun to work!
added on: December 15, 2010
posted by: Brian Trowbridge
company: Marudas
Randi,
If January 7 is your last day, and if Spector wants to keep me as a client, they must try to find someone as charming....,as efficient......,as caring.......,as good-looking.......and as fun to work with as you have been. They may come close, but will never find an exact replacement for you.
My Dear, I celebrate 42 years next April in this crazy business and I've been in Sales and Management on both sides of the fence. 9 years on the supplier side and the rest on the Distributor side. Had many people work for me and with me over this time span. I Truly rate you as one of best I've ever worked with. I will miss you.
Congratulations on your new life. Enjoy and be happy.
Your Friend, "The Geezer"
Brian A. Trowbridge, CAS
Marudas Print Services
Outstanding customer service!!!
added on: December 14, 2010
posted by: Lonni Brookwell
company: First Impressions
Donna,
Thanks donna, Appreciate it - hope your hanging in there over this busy season....I don’t say it often enough.... Thank you for all you do for us - I love to work with you and I really appreciate your outstanding customer service!!!!!
Hugs and Merry Christmas my friend! xo
Lonni Brookwell
First Impressions Sportswear & Cresting
Your service is top drawer!
added on: November 4, 2010
posted by: Ganeane Williams
company: Jacksonville Specialty Advertising
Karine,
You are the absolute best!!! You are so good at your job! I wish I could send this message to your boss because your service is top drawer!!!
Thank you very much again for all your help!!!
Thanks so much.
Ganeane
Working with you and your company was a joy!
added on: October 13, 2010
posted by: Laurie Amigo
company: Halo Branded Solutions
Ana,
Please let your supervision know how much I enjoyed working with you and your company.
This was very easy and EASY IS GOOD! Life around us has gotten so complicated these days so working with you and your company was a joy!
Thanks so much.
Laurie Amigo
Halo Branded Solutions
It's awesome!
added on: September 8, 2010
posted by: Jennifer Vaughn
company: Rightsleeve
Hey Domenic, I'm not sure how much feedback you guys get, but the shipping notices etc that you send are awesome. I'd say of all the suppliers we work with, you guys are the best at keeping us proactively updated on order status.
It's awesome! -Jen
5 stars!
added on: July 13, 2010
posted by: Ads-Up Promotions
company: Ads-Up Promotions
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Spector went the extra mile to get my job out a day earlier than I originally requested and they did it with a smile. Thanks to all involved! 5 stars!
Love Spector and Co!
added on: July 9, 2010
posted by: Lorraine West
company: TNM Promotions
I just love Spector and Co Thank you, Thank you, Thank you. O/N LS-009056 for 12 personalized pieces, just flew in the door and looks great. Thanks so much for your great work, it is much appreciated.
Lorraine West
The best in the business!
added on: April 8, 2010
posted by: Jim Barry
company:
Randi,
Your efficiency and attention to detail make you the best in the business. Spector is pretty good too.
Jim Barry
Thank you so much...
added on: October 7, 2009
posted by: Melissa Bevins
company: Muldoon Marketing Inc.
I can't thank you girls enough, it's really great when a supplier pulls out all the stops to help for something so small (yet so big in the clients eyes!).
Love the advance shipping notices
added on: June 16, 2009
posted by: Debbie
company: why-steria.com
Love the advance shipping notices!!!
Love Online Support!
added on: May 12, 2009
posted by: Jessica
company:
I've gone back and forth a few times on your Online Live Chat Support, with Josie. I love this service. It's a really great idea for your distributors and so helpful. Josie has been really friendly and quick with the answers as well. Thanks for making our jobs easier when doing product research :)
Friendliest vendor I deal with...
added on: February 24, 2009
posted by: Marlon Gibbons
company: NEBS
Ya know, Bankers has to be the friendliest vendor I deal with whether its You Josie,or someone filling in for you.... It makes my job that much more enjoyable To deal with people like you!
Marlon
thank you for the exceptional service.
added on: September 10, 2008
posted by: Cristal J. Bordeleau
company: www.rideau.com
Hello Paola,
I really wanted to take a moment to thank you for the exceptional service and lightning fast turn-around time you did for the DK52 Red, engraved, and for the additional boxes you were able to find for me. I truly appreciated your help on this. It made it much easier to service my client and offer him a satisfactory outcome to his problem, as well as mine.
Again Paola, your help was invaluable.
Best,
Cristal J. Bordeleau
the customer service that randi and her team exhibted was outstanding
added on: July 28, 2008
posted by: Todd J. Ridder
company: www.rlk-inc.com
Lewie,
I wanted to tell you a story about Spector & Co. After you came in a couple of weeks ago, I placed an order with them for 150 Travel wallets. After placing the order, my client changed the shipping address and dated needed which required that we ship it to Las Vegas for a Sat. Delivery. I called and then sent Randi and email to this effect. She responded and indicated that it would not be an issue.
I called the day prior to shipment day and was again told that everything was going as planned. The date for shipment was 5/29/08 and I called and received tracking numbers. I could not track the package until the next day and did not track it until my client emailed me AFTER lunch my time. I tracked it and found that UPS was showing a delivery date of Monday the 2nd of June. After speaking with Randi about the situation, she indicated that her shipping guy was sure it was shipped correctly. Spector and I called UPS and they could not be sure it would deliver on Sat. as required. Randi then took things into her own hands and ask that 150 more be reproduced and shipped them after 6 p.m. eastern time and it arrived on the 31st as required.
After the fact the UPS package showed up on Sat. as well, but, without knowing, Randi took care of us. All I can do is say thank you and send you all of the business that I can in the future. The lack of Quality Customer Service with in this industry is appalling. The Customer Service that Randi and her team exhibited was outstanding and I want to make sure you know and can pass along to her boss what a wonderful job she and her group did to make this a success story.
Thanks again.
added on: June 2, 2008
posted by: Max Romano
company:
Hello Paola,
I just wanted to say thank you for the great service you gave. My client called me ten times to thank me. I can't even tell you how much i appreciate it. Forward this to your bosses because they should know how much you come through for your clients.
Thank you again
Max Romano
Les Modes Lupo
That was truly a miracle order!
added on: November 16, 2007
posted by: Laura Hansen
company: imagegroupinc.ca
Hi Donna,
I can't thank you enough for the small rush order of mini note pad/pens you did for Office Suites. I went to her presentation and everyone loved receiving them!
That was truly a miracle order!
Thanks again,
Laura
imagegroupinc.ca
Thank you!
added on: October 26, 2007
posted by: Becky Provily
company: talbot-promo.com
Hi Jaycee,
Just wanted to thank everyone at Bankers who made this order happen.
We cannot stress how much we really appreciate what you did and do for us on a daily basis.
Your support and going above and beyond is very, very much appreciated.
Thank you, thank you, thank you.
Best wishes,
Becky Provily
Customer Service Manager
Talbot Marketing
Thanks for your hard work! You deserve a squeeze!
added on: October 24, 2007
posted by: Lisa Reid
company: creativeconcepts
Hi Donna,
I just wanted to tell you we received the notebooks this morning and I quickly got them over to the client. I looked like a hero Thanks to you!
I appreciate you re-running the order for me and shipping them AIR. The client is Petro Canada and they have lots of money to spend these days!
The client will take the other 750 that shipped by ground too!
Thanks for your hard work! You deserve a squeeze!
Lisa
